Troubleshooting

[Skeithex]

When you need to troubleshoot an issue, what steps do you take to do so?

[froggyboy604]

I usually search the internet first to see if anyone else had my problem if it is related to Operating systems and software which I cant fix by doing a virus scan, check disk, or reinstalling the software or driver software for a piece of hardware.

For hardware, I usually see if restarting the computer fixes the problem, and see if the hard drive, power supply, RAM and CPU are broken if the whole computer is broken.

[Skeithex]

I ask if the power is on or what it currently looks like, more than likely the user did something.

[froggyboy604]

It is too bad that some computers have smaller powered lights or no lights, so it is harder for some users to know if the power is ON.

[Skeithex]

True, some have very odd power lights to them, not making it easy to tell whats on or not.

[froggyboy604]

I think a lot of laptop and desktop power supplies may not have a power ON lights which can make troubleshooting power problems more difficult.

[Skeithex]

They don't it would be nice if their lights were closer to the button and a bit brighter.