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black screen after login?
Posted: Thu Jul 20, 2017 6:42 am
by Skeithex
Had to help someone with this issue of late, they have a HP windows 10 laptop and after the login screen their screen would be black. But you still have a moveable cursor and can bring up the ctrl+alt+delete screen, but their desktop would be blank. Granted in safe mode their desktop appeared just fine.
What do you think would cause this? I say its a driver issue but I couldn't get one to install in safe mode.
Re: black screen after login?
Posted: Thu Jul 20, 2017 7:36 am
by froggyboy604
Sometimes a broken startup program, and virus maybe preventing your PC's screen to be black.
Re: black screen after login?
Posted: Fri Jul 21, 2017 7:21 am
by Skeithex
I'm thinking it was a program, though its always hard to tell what without reinstalling everything.
Re: black screen after login?
Posted: Fri Jul 21, 2017 7:41 am
by froggyboy604
A bad update to an antivirus, firewall, and security program maybe showing a blank screen, or making a PC very slow where it takes a very long time to show the desktop.
Re: black screen after login?
Posted: Sat Jul 22, 2017 7:30 am
by Skeithex
played with it a little more today, finally decided to give him a new user profile, I think the one he was using was just corrupted somehow.
Re: black screen after login?
Posted: Sat Jul 22, 2017 7:39 am
by froggyboy604
I think sometimes a power outage, or random reboot caused by hardware failure like Bad RAM, software problem, and virus may cause system files to be corrupted.
His new user profile showing a blank screen may come back if a hardware problem like Bad RAM, virus, or software problem is corrupting his user account.
Re: black screen after login?
Posted: Sun Jul 23, 2017 7:48 am
by Skeithex
time will tell, hopefully there will be no further issues.